At Java Green Herbal Teas, we take pride in crafting high-quality herbal and functional tea blends. Each order is prepared with care to ensure freshness, safety, and satisfaction. Because our products are consumable, we must follow specific guidelines to maintain quality standards.

Returns

For health and safety reasons, we cannot accept returns or exchanges on any opened or partially used tea products.

Unopened items in their original, sealed packaging may be returned within 14 days of delivery or local pickup for a refund or store credit.
To begin a return, please email us at [your email address] with your order number and reason for return.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery or pickup.
Provide a photo of the item and packaging so we can promptly issue a replacement or refund.

Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–7 business days.

Non-Refundable Items

• Opened or partially used tea blends
• Loose-leaf tea refills or sample sizes
• Gift cards, promotions, or sale items
• Custom tea blends and personalized orders

Shipping & Return Costs

Customers are responsible for return shipping unless the item was damaged, defective, or sent in error.
If you received free shipping on your order, the original shipping cost may be deducted from your refund.

Local Pickup Orders

If you selected Local Pickup, please inspect your order upon pickup.
Once items leave our pickup location, we cannot offer replacements or refunds for issues discovered afterward.